Refund & Cancellation Policy

Last updated: July 9, 2026

This Refund & Cancellation Policy ("Policy") outlines the terms and conditions governing cancellations, refunds, and subscription management for all services provided by TerminalStreet LLC ("TerminalStreet," "we," "us," "our"). By subscribing to or purchasing our services, you agree to this Policy.

1. Subscription Services

1.1 Subscription Billing

All subscription services are billed in advance on a recurring basis according to your selected billing cycle (monthly, quarterly, or annual). By subscribing to our services, you authorize us to charge your chosen payment method on a recurring basis until you cancel your subscription.

You will receive an automated receipt for each payment to the email address associated with your account. It is your responsibility to ensure this email address is current and valid.

1.2 Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team at [email protected]. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for future billing periods
• No partial refunds will be issued for the unused portion of your current billing period
• You will continue to have access to all services until the end of your current billing period

For annual subscriptions, please note that cancellation requires at least 14 days' notice before your renewal date to prevent automatic renewal. Cancellations made less than 14 days before renewal may result in billing for the next period, subject to section 1.5 below.

1.3 Changes to Subscription Plans

You may upgrade your subscription plan at any time. When upgrading:

• You will be charged the prorated difference between your current plan and the new plan for the remainder of your current billing period
• The upgraded features will be available immediately

You may downgrade your subscription plan, which will take effect at the start of your next billing period. No refunds will be issued for the current billing period when downgrading.

1.4 Free Trial Conversions

If you signed up for a free trial and do not cancel before the trial period ends, you authorize us to charge your payment method for the subscription plan you selected when starting the trial.

To avoid charges, you must cancel your subscription before the end of the trial period. Cancellation instructions are provided in your trial confirmation email and in your account dashboard.

1.5 Subscription Refunds

For monthly subscriptions, we generally do not offer refunds for partial months or after the service has been provided.

For annual subscriptions:

• If you cancel within the first 30 days of your annual subscription, you may be eligible for a full refund if you have not significantly used the services
• If you cancel after the first 30 days but before the 6-month mark, you may be eligible for a partial refund of 50% of the prorated remaining months
• No refunds will be issued after 6 months of service

All refund requests for annual subscriptions must be submitted in writing to [email protected] with the subject line "Refund Request - [Your Account Name]".

2. Micro Classes and Bootcamp Programs

2.1 Micro Classes (4 Weeks)

Our Micro Classes are intensive 4-week programs:

• Intermediate Micro Class: $1,000 for 8 live sessions (3 hours each)
• Advanced Micro Class: $1,500 for 8 live sessions (3 hours each)

2.2 Micro Bootcamps (12 Weeks)

Our Micro Bootcamps are comprehensive 12-week programs:

• Intermediate Bootcamp: $3,000 for 36 live sessions (3 hours each)
• Advanced Bootcamp: $4,000 for 36 live sessions (3 hours each)
• Group Discount: 20% discount available for bootcamp group enrollments

2.3 Additional Services

• Extra Class Sessions: $150 per 2-hour minimum session

Bootcamp refund policy:

• Before 2nd class meeting: Full refund available
• After 2nd class meeting: No refunds available
• Extra sessions: Non-refundable once booked

3. Subscription Services Pricing

3.1 Content Subscription Tiers

Our subscription services are structured as follows:

• Free Tier: $0/month - Limited content access, community forum, monthly newsletter, basic support
• Pro Tier: $29/month - Unlimited premium content, weekly newsletters, priority support, custom downloads, analytics, API access

Pro tier subscriptions may be cancelled at any time with no partial refunds for the current billing period.

4. Consulting Services Pricing

4.1 Consulting Service Structure

Our consulting services are priced based on scope and complexity:

• Discovery Phase: Starting at $5,000 (2-3 weeks for requirements gathering, assessment, strategic recommendations)
• Implementation: Custom quote based on specific requirements and scope
• Ongoing Support: Monthly retainer or hourly rates as specified in project agreement

Consulting refund policies are governed by individual consulting agreements and follow the terms specified therein.

5. One-Time Purchases

5.1 Digital Products

Due to the immediate delivery and access to digital products, all sales of digital downloads, templates, reports, and other digital products are final and non-refundable unless required by law.

In cases where a digital product contains significant defects that materially impact its functionality, we may, at our sole discretion, offer:

• A replacement copy of the digital product
• Store credit for the amount paid
• A refund if the issues cannot be resolved within a reasonable time frame

Defect claims must be submitted within 7 days of purchase with detailed information about the issue encountered.

5.2 Custom Development Projects

Custom development projects and consulting services are governed by the specific contract terms agreed upon before the project commences. Generally:

• Deposits for custom projects are non-refundable once work has begun
• Milestone payments are non-refundable upon approval of the corresponding deliverable
• Project cancellations may result in billing for all work completed to date

Please refer to your specific project contract for detailed terms regarding cancellations, changes, and refunds.

5.3 Legacy Training & Workshop Purchases

Refunds for training and workshops are subject to our Training & Workshop Terms, which provide specific cancellation periods and refund policies based on the type of event and timing of the cancellation request.

6. Service Interruptions & Technical Issues

In the event of service interruptions, technical issues, or platform downtime:

• For interruptions lasting less than 24 hours, no compensation will be provided
• For interruptions lasting 24-48 hours, we may provide service credits at our discretion
• For interruptions exceeding 48 hours, we may issue prorated refunds or service credits for the affected time period

Service availability and uptime guarantees are addressed in our Service Level Agreement.

7. Payment Processing & Security

All payments are processed through secure third-party payment processors. We do not store complete credit card information on our servers. Refunds will be processed to the original payment method used for the purchase whenever possible.

Please note that depending on your payment provider and bank, refunds may take 5-10 business days to appear on your statement.

8. Disputes & Chargebacks

If you have a billing or service issue, we encourage you to contact us directly at [email protected] before initiating a payment dispute or chargeback with your bank or credit card company.

In the event of a dispute or chargeback:

• We reserve the right to suspend access to services until the dispute is resolved
• If a chargeback is filed while this Policy would not entitle you to a refund, we may present evidence to contest the chargeback
• Accounts with unresolved disputes or chargebacks may be terminated and banned from future use of our services

9. Exceptional Circumstances

In exceptional circumstances, we may consider refund requests that fall outside the terms of this Policy. Such exceptions are made entirely at our discretion and do not constitute a waiver of this Policy for future transactions.

Exceptional circumstance requests must be submitted in writing to [email protected]with detailed information and supporting documentation.

7. Enhanced Dispute Resolution for Billing and Refunds

For disputes related to billing, refunds, or cancellations, we provide a structured resolution process:

• Direct Resolution (5 business days): Contact our billing team at [email protected] with your account details and specific concern
• Management Review (10 business days): Unresolved billing disputes are escalated to management for review
• Independent Mediation: For disputes exceeding $500, either party may request independent mediation through a qualified billing dispute mediation service
• Arbitration: Any dispute not resolved through the steps above will be resolved by binding individual arbitration administered by JAMS, with a class-action waiver and a 30-day opt-out right, as set out in the "Dispute Resolution and Arbitration" section of our Terms of Service, which governs disputes under this document. Individual small-claims actions and claims for injunctive relief for intellectual-property violations are excepted, as provided there.

Before initiating any formal dispute process, we encourage customers to work with our support team to resolve billing concerns, as most issues can be resolved through direct communication.

10. Regional & Jurisdictional Considerations

This Policy complies with applicable consumer protection laws in the jurisdictions where we operate. If you are a consumer in the European Union, United Kingdom, Australia, or other regions with "cooling-off" rights, you may have additional statutory rights not affected by this Policy.

For EU consumers: You have a right to withdraw from your purchase within 14 days without giving any reason, except for digital content where you have explicitly consented to immediate delivery and acknowledged that you lose your right of withdrawal upon access.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The updated Policy will be posted on our website with a revised "Last updated" date. Your continued use of our services after such modifications will constitute your acknowledgment and acceptance of the modified Policy.

For material changes to this Policy, we will make reasonable efforts to notify you, such as by sending an email to the address associated with your account or displaying a notice on our website.

12. Contact Information

If you have any questions, concerns, or requests regarding this Refund & Cancellation Policy, please contact us at:

[email protected]